What should I do once I receive pack machine imperfections?

Smart Weigh Packaging Machinery Co., Ltd will work with you to make it right! If you receive a defective, incorrect or incomplete pack machine, please call our customer service team as soon as possible. Typically, if damaged or defective parts and products are covered by our warranty, we will arrange for a replacement or repair of your item, and we’ll take care of any shipping or postage costs you may incur. Make sure you follow the stated returns policy and we will provide notice of the problem by e-mail and then follow up with letters via fax or regular mail.

Engaged in R&D and manufacturing of combination weigher for years, Guangdong Smartweigh Pack develops rapidly. Smartweigh Pack's automatic bagging machine series include multiple types. Smartweigh Pack vffs packaging machine is exclusively developed by the in-house R&D members to accommodate with Windows and Mac computers. Thus, information can be saved and stored in the above systems. Smart Weigh packing machines are of high efficiency. The product has good quality and excellent performance. Smart Weigh packing machines are offered at competitive prices.

We proactively conduct sustainable operations. For instance, we are constantly introducing advanced production technologies to reduce water waste and CO2 emissions.