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Can we arrange the multihead weigher shipment by ourselves or by our agent?
Generally, customers working with Smart Weigh Packaging Machinery Co., Ltd can arrange the shipment of multihead weigher in the preferred way. If you choose to deliver...
Where to get help if multihead weigher gets problem during the use?
Generally, we offer multihead weigher along with warranty service, within a limited period. Within the warranty period, if there is any quality problem due to poor...
What should I do once I receive multihead weigher imperfections?
Please send photos of imperfections to Smart Weigh Packaging Machinery Co., Ltd immediately. Any details may be attached. We carry out strict quality control throughout...
What to do if it is incomplete multihead weigher delivery?
Once you find the quantity of multihead weigher not consistent with the number you want, the first you need to do is to notify us. Several reasons may lead to this problem...
What to do if multihead weigher is damaged during shipping?
The damaged multihead weigher will be returned and quality ones will be re-supplied. We will find out the reasons for the damage. We have signed contracts with the forwarders...
How can I track my multihead weigher?
Once your multihead weigher has been shipped out of our factory, you'll receive a tracking number given by the logistics companies to us. You can use the number...
Can our logo or company name be printed on multihead weigher?
For many multihead weigher, we can supply customized logos. We provide professional design, customization and production solutions. We'll affirm the layout with...
What services are offered for multihead weigher?
Smart Weigh Packaging Machinery Co., Ltd's support isn't confined to supplying multihead weigher. We also provide a bundle of customer service on request. Among...
Are there services after multihead weigher installation?
To extend the quality of each multihead weigher order, Smart Weigh Packaging Machinery Co., Ltd is always in touch with the executed projects to solve any question you may meet...
How about multihead weigher after-sales service?
We provide high-quality multihead weigher together with a wide range of after-sales services, including installation service, return/replacement, maintenance service...
Is installation service provided for multihead weigher ?
Please consult Smart Weigh Packaging Machinery Co., Ltd Customer Service if you need installation service provided for multihead weigher. For any technical product...
Where can I follow my multihead weigher order status?
Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until you receive multihead weigher. The tracking information...

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