Smart Weigh Packing-Five Questions To Ask Your Packaging Machine Manufacturer

When choosing packing equipment, evaluating product characteristics is necessary; nevertheless, you should keep in mind that this is a capital expenditure with long-term repercussions. You need to find a manufacturer of packing machines willing to stand behind the technology they provide and offer a dependable source of customer support and innovation.

Here we will talk about five questions to ask your packing machine manufacturer. These are the following:

Do you provide operator training to your customers?

It is essential for successful production runs to have a solid understanding of how to operate the new packing machine correctly. Many businesses specializing in manufacturing packaging machines provide training programs that teach on-site employees how to correctly set up, use, and operate the packaging machines they sell. Because of the difficulties involved in logistics, overseas manufacturers rarely provide this level of comprehensive training.

Remember that training for your new packing machine should encompass everything: setting it up, configuring it, operating it, and maintaining it. Be careful to inquire whether hands-on training is included in your first proposal and whether or not more funding is required for your staff training.

Do you propose replacement components?

Packaging machines consist of several mechanical pieces and electrical components. These components may need serviced or replaced at inconvenient and unforeseen moments. Particularly at the times when you least anticipate it.

Having a working connection with the manufacturer of your packing machine can help you determine which replacement components are essential to have on hand. Contact the manufacturer of the packing machine you are using and inquire about obtaining a schematic of the machine's replacement parts and other essential components. In this manner, you will precisely understand what you need to request.

Keeping high-wear components in stock at your business is generally considered a best practice. When your equipment is broken, the last thing you want to do is wait for a component to be made or sent to you. During production hours, every minute your machine is not functioning well is money that cannot be recovered.

What kinds of remote help are there to choose from?

Most of today's packaging machines are designed to allow remote access to diagnose frequent issues. If you cannot access them remotely, the problem may be solved by just making a phone call. If the maker of your computer does not provide remote access, they should, at the very least, offer remote phone help. The use of remote help is often an outstanding option for effectively addressing machine issues to get you back to work as quickly as possible.

The vast majority of today's packing machinery can be accessed remotely, and at least 90 percent of issues can be identified and fixed over the phone. Therefore, the company's technical service department that manufactures your packing equipment should give phone assistance at the very least. The original cost of your contract may cover it, but it is also possible that it will not.

Do you use local people to do repairs?

A significant portion of the population needs to understand this issue better. On the other hand, it is usually preferable to have in-house repair and maintenance professionals for such machinery rather than relying on technicians from a third party. The reason is that the firm's in-house specialists are industry experts since they work on the same equipment and are familiar with the many models their company produces.

On the other hand, using third-party technicians often includes working on several different brands and products simultaneously, which is why there is always an element of risk involved. As a result, you should always prefer the packing machine manufacturer that has in-house professionals for servicing and maintaining the equipment.

If you are interested in purchasing packing equipment, you should direct the same inquiries to the manufacturer. Keep in mind that the training that technicians get is very significant since they are the ones who instruct your technicians to utilize the equipment daily.

Are Service Visits Possible with Your Company?

In certain circumstances, doing business with a packing machine manufacturer that offers onsite service visits is essential. If your equipment breaks down, you should contact a business specialist to come to fix it.

During a service visit, a technician can evaluate your machine and recommend which replacement components you should maintain in stock. As well as carrying out any necessary preventive maintenance and demonstrating to both you and the personnel who run the equipment the most effective ways to do so. You may also get an estimate of how long the machine is expected to last and at what point you may want to start considering replacing it with a new packaging machine.

It is comparable to going to the dentist twice a year to get your plant inspected by a professional technician regularly. They execute a thorough service audit and inspection, perform preventive maintenance, search for faults that need to be remedied to avoid more significant concerns in the future, and give professional advice about optimizing the machine's health.

Most packing machine manufacturers provide all-inclusive plans, often offered at an extra fee as part of a preventative maintenance program. Under these plans, a licensed technician will visit your site once or twice yearly to do service audits.

This way, not only will you get the most out of your equipment, but the manufacturer will also learn about the frequent issues and flaws that their products are dealing with as a result of your feedback. In most cases, the makers of packing machines include an extra fee in the price of their products for a routine inspection. Despite this, it is still in your best interest to take advantage of the regular evaluation service offered by your manufacturer.

Conclusion

Purchasing a packing machine is a significant financial commitment. In addition to the 5 Questions to Answer Before Requesting a Packaging Machine, there are various delicate considerations when selecting packaging equipment for your business. Safety, the budget, finding a reputable vendor, the physical layout, and the materials might throw you off.